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Real Impact
Learning Experiences Built Around Your Goals
Yours Truly MYKL Academy designs learning experiences that go beyond theory. From enhancing IT service management to building confident, capable leaders, our programmes are hands-on, thoughtfully delivered, and designed to make a real difference in your workplace.
ITIL 4 Certifications
ITIL remains essential for organizations seeking to transform, adapt, and deliver value in a changing digital landscape. Leading organizations adopt ITIL practices to improve governance, streamline operations, and build service excellence.
Certifications Offered:
- ITIL 4 Foundation
Managing Professional Modules:
- ITIL 4 Specialist: Create, Deliver and Support (CDS)
- ITIL 4 Specialist: Drive Stakeholder Value (DSV)
- ITIL 4 Specialist: High-Velocity IT (HVIT)
Strategic Leader Modules:
- Direct Plan Improve (DPI)
- Digital and IT Strategy (DITS) + Strategic Leader
Learning Outcomes:
- Solid understanding of IT service management principles
- Practical tools to improve operational efficiency and customer satisfaction
- Globally recognized ITIL certification to strengthen professional profile
- Frameworks for continual improvement and scalable growth
Ideal For:
- CTOs, Service Delivery Managers, IT Managers, Service Desk professionals
- Teams improving service delivery and governance
- Individuals seeking globally recognized IT service management qualifications
Agile Scrum Master
Professional Scrum Master certifications prepare participants to excel as productive Scrum team members. Participants gain a deep understanding of Scrum principles, terminology, tools, and practices, enabling confident contributions in collaborative, agile workflows.
Scrum enhances productivity and promotes continuous improvement, valuable for IT teams and professionals in research, sales, marketing, and customer support.
DevOps
DevOps certifications equip participants to innovate, optimise processes, and deliver reliable software solutions. Courses cover the latest methodologies, tools, and best practices to improve team collaboration, efficiency, and service quality.
Developing DevOps expertise helps professionals respond to rapidly changing markets while advancing careers in software engineering, quality assurance, deployment, and IT operations.
Service Desk Management Certifications
Our Service Desk Management programmes are built on globally recognised standards defining excellence in IT support and service desk operations. These structured programmes help assess, improve, and highlight team strengths.
By the end, your support team will meet measurable, industry-recognised benchmarks driving real, tangible improvements.
Project Management Certifications
Our project management certifications provide structured guidance and globally recognised best practices for effective project, programme, and portfolio management.
Participants gain practical tools and frameworks to address organisational challenges, improve project delivery, and advance careers through proven methodologies enhancing planning, execution, and leadership. Contact us to learn which certification fits your organisation.
Curated In-House Workshops
Every organization faces its own set of challenges. That’s why our in-house programmes are thoughtfully curated to align with specific goals and operational realities.
Drawing on deep, cross-industry experience, our team creates learning experiences that address the root of business challenges, whether it’s improving team collaboration, strengthening leadership capability, or elevating service quality.
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Popular programmes Include:
- Agile in the Workplace
- Change Management
- Problem Management
- Lean Management
- Situational Leadership
- Service Excellence & Customer Experience
- Complaint Management
- Creative Thinking & Problem Solving
- Public Speaking & Presentation Skills
- Business Writing & Communication Skills
- Personality Development
- Conflict & Stress Management
- Behavioral Interviewing Skills for Leaders
Soft Skills Essential Skills Training List
- Agile in the workplace
- Situational Leadership Workshop
- Customer Centricity & Complaint Management Workshop
- Customer Experience & Tele-Sale Workshop
- Employee Engagement workshop
- Emotional Social Intelligence Skills Workshop
- Interviewing skills for Managers/Recruiters (Behavioural Aspects)
- Critical Thinking & Problem Solving Workshop
- Business Writing & Communications Skills Workshop
- Public Speaking and Presentation Skill Workshop
- Conflict Management Workshop
- Anger Management Workshop
- Time Management Workshopy
- Conflict, Anger & Stress Management Workshop
- Negotiation Skills & Decision Making Workshop
- Public Speaking & Presentation Skills Workshop
- Personality Development Workshop
- Bid Management & Tender Evaluation in Malaysia
- Procurement & Contract Management (Malaysia)
- Basic of Performance Appraisals
- Improving Employee Performance
- Performance Measures for HR Management
- 360 Degree Evaluation & Feedback Model
- Strategic HR & Business Integration
- Drafting & Analyzing Employment Contracts
- Setting Proper Work Ethics
- Employment Law
- How to Conduct Domestic Inquiry
- Handling Misconduct in the Workplace
- Firing Legally
- How to Draft a Contract - The Bare Minimum
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Trainer:
Every workshop can be customized to fit your needs, from focused, single-day sessions to multi-day programmes focused on long-term capability building. Just tell us what you’re aiming to achieve, and we’ll design a training experience that gets you there.
Work with a Proven Partner in Professional Growth
Yours Truly MYKL Academy delivers top-tier, accredited training programmes that empower professionals to excel in IT service management and beyond. As an Accredited Training Organisation (ATO) with PeopleCert, and with trainers who are certified by HRD Corp and accredited by PeopleCert, we ensure every programme meets the highest standards of quality and credibility.
Our core programmes are built on the globally recognized ITIL® (Information Technology Infrastructure Library) framework, which equips individuals with the tools and insights needed to thrive in the modern workplace.
We customise our trainings to meet the specific needs of each organisation. Whether you are in banking, manufacturing, or any other industry, every session is designed to be practical, relevant, and immediately applicable, so participants can put what they learn into action right away.
Our trainers are passionate professionals who bring real-world experience into every room, making the learning engaging, grounded, and results-driven. It’s this combination of expertise, relevance, and genuine commitment that keeps clients returning to us year after year.