ACCREDITED BY:
Real Impact
Learning Experiences Built Around Your Goals
Yours Truly MYKL Academy designs learning experiences that go beyond theory. From enhancing IT service management to building confident, capable leaders, our programmes are hands-on, thoughtfully delivered, and designed to make a real difference in your workplace.
ITIL 4 Certifications
ITIL remains essential for organizations seeking to transform, adapt, and deliver value in a changing digital landscape. Leading organizations adopt ITIL practices to improve governance, streamline operations, and build service excellence.
Certifications Offered:
- ITIL Foundation (Version 4)
Managing Professional Modules:
- ITIL 4 Specialist: Create, Deliver and Support (CDS)
- ITIL 4 Specialist: Drive Stakeholder Value (DSV)
- ITIL 4 Specialist: High-Velocity IT (HVIT)
Strategic Leader Modules:
- Direct Plan Improve (DPI)
- Digital and IT Strategy (DITS) + Strategic Leader
Ideal For:
- CTOs, Service Delivery Managers, IT Managers, Service Desk professionals
- Teams improving service delivery and governance
- Individuals seeking globally recognized IT service management qualifications
ITIL 5 Certifications
Build a strong foundation in digital product and service management. Learn the core concepts and practices needed to deliver value across the full lifecycle in today’s complex, AI-enabled environments.
Certifications Offered:
- ITIL Foundation (Version 5)
ITIL Practice Manager:
- ITIL 5 Collaborate, Assure and Improve (CAI)
- ITIL 5 Monitor, Support and Fulfil (MSF)
- ITIL 5 Plan, Implement and Control (PIC)
ITIL Managing Professional:
- ITIL 5 Product
- ITIL 5 Service
- ITIL 5 Experience
- ITIL 5 Transformation
ITIL Strategic Leader:
- ITIL 5 Strategy
- ITIL 5 Transformation
ITIL Extension Module:
- ITIL 5 AI Governance
EXIN Agile Scrum Foundation
EXIN Agile Scrum Foundation offers professionals a unique certification that combines agile principles and scrum practices. The exam tests candidates on their understanding of key concepts and their application.
EXIN Agile Scrum Master
The EXIN Agile Scrum Master is a unique certification that combines understanding of agile principles and applying scrum practices. It tests the competences required to facilitate, coach and enable a cross-functional team as a Scrum Master.
CPRE Certification
The CPRE certification program: Four levels of success
The CPRE certification program offers you maximum flexibility. You decide how deep you want to delve into the subject matter, when you want to prepare for an exam, and whether you do this as part of a training course or as self-study. You determine the path - from the basics at Foundation Level to Expert Level.
The four levels build on each other, so you start with the CPRE Foundation Level:
Level 1: Foundation
Acquire fundamental knowledge in Requirements Engineering (RE) as well as proven methods and techniques. Lay the foundation for your professional development in RE.
Level 2: Practitioner
Deepen your knowledge and expand your skills in a specific area of Requirements Engineering:
- Elicitation
- Management
- Modeling
- RE@Agile
Level 3: Specialist
Use the skills you have learned in a targeted way and apply your expertise in a specific area of Requirements Engineering:
- Elicitation
- Management
- Modeling
- RE@Agile
Level 4: Expert
Become a sought-after expert with excellent, comprehensive skills. You will act as a manager, lecturer, coach, or mentor in Requirements Engineering and pass on your knowledge.
Service Desk Management v8 (SDM)
An effective service desk manager is required to have a broad range of skills, including people-management abilities, marketing awareness, financial acumen and presentation savviness. The SDM qualification recognises an individual’s knowledge of the competency requirements and skills required to be a manager of a service desk. An SDM certified professional will be able to:
- Develop and deliver service desk and support strategies to fully support the organisation’s business strategy and objectives
- Demonstrate the key leadership and management competencies needed to be a successful Service Desk and Support Manager
- Interface the service desk with other IT functions, processes and standards to maximise the efficiency and effectiveness of IT
- Design, contract and deliver service desk processes and services for exceptional customer service and support
Who is it for?
Developed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management best practices and wish to head an effective support operation. Suitable for those with previous experience in a service desk environment.
Service Desk Analyst v8 (SDA)
SDA is designed to provide service desk and support analysts with the skills to work consistently within industry recognised standards and in-line with best practices guidelines.
The SDA qualification certifies an individual’s knowledge of customer service and support competencies. An SDA certified individual will be able to:
- Demonstrate understanding of the roles and responsibilities of a service desk professional
- Develop and employ the essential skills required for a service desk and support analyst
- Summarise and follow service desk processes
- Identify and describe service desk tools and technologies
Who is it for?
Suitable for service desk and support analysts with some experience in a first-line or second-line service desk environment.
Prince2 Project Management Foundation (Version 7)
PRINCE2® 7 Foundation provides a structured approach to project management, helping professionals manage projects effectively from start to finish. This course introduces the principles, practices, and processes of the PRINCE2 methodology, aligned with modern project environments and people-centered management.
Participants will learn how to initiate, plan, control, and close projects using a globally recognized framework. PRINCE2® 7 also emphasizes sustainability, digital transformation, and stakeholder engagement, making it relevant for today’s dynamic business landscape.
Prince2 Project Management Practitioner (Version 7)
PRINCE2® 7 Practitioner builds on the Foundation level and focuses on applying the PRINCE2 methodology in real-world project scenarios. This course equips professionals with the skills to tailor and implement PRINCE2 principles, practices, and processes to manage projects effectively in different organizational environments.
Participants will learn how to adapt PRINCE2 to various project contexts, manage stakeholders, control project risks, and ensure successful delivery while maintaining alignment with business objectives. The training also prepares learners for the PRINCE2® 7 Practitioner certification exam, validating their ability to apply the framework in practical situations.
Curated In-House Workshops
Every organization faces its own set of challenges. That’s why our in-house programmes are thoughtfully curated to align with specific goals and operational realities.
Drawing on deep, cross-industry experience, our team creates learning experiences that address the root of business challenges, whether it’s improving team collaboration, strengthening leadership capability, or elevating service quality.
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Popular programmes Include:
- Agile in the Workplace
- Change Management
- Problem Management
- Lean Management
- Situational Leadership
- Service Excellence & Customer Experience
- Complaint Management
- Creative Thinking & Problem Solving
- Public Speaking & Presentation Skills
- Business Writing & Communication Skills
- Personality Development
- Conflict & Stress Management
- Behavioral Interviewing Skills for Leaders
Soft Skills Essential Skills Training List
- Agile in the workplace
- Situational Leadership Workshop
- Customer Centricity & Complaint Management Workshop
- Customer Experience & Tele-Sale Workshop
- Employee Engagement workshop
- Emotional Social Intelligence Skills Workshop
- Interviewing skills for Managers/Recruiters (Behavioural Aspects)
- Critical Thinking & Problem Solving Workshop
- Business Writing & Communications Skills Workshop
- Public Speaking and Presentation Skill Workshop
- Conflict Management Workshop
- Anger Management Workshop
- Time Management Workshopy
- Conflict, Anger & Stress Management Workshop
- Negotiation Skills & Decision Making Workshop
- Public Speaking & Presentation Skills Workshop
- Personality Development Workshop
- Bid Management & Tender Evaluation in Malaysia
- Procurement & Contract Management (Malaysia)
- Basic of Performance Appraisals
- Improving Employee Performance
- Performance Measures for HR Management
- 360 Degree Evaluation & Feedback Model
- Strategic HR & Business Integration
- Drafting & Analyzing Employment Contracts
- Setting Proper Work Ethics
- Employment Law
- How to Conduct Domestic Inquiry
- Handling Misconduct in the Workplace
- Firing Legally
- How to Draft a Contract - The Bare Minimum
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Trainer:
Every workshop can be customized to fit your needs, from focused, single-day sessions to multi-day programmes focused on long-term capability building. Just tell us what you’re aiming to achieve, and we’ll design a training experience that gets you there.
Work with a Proven Partner in
Professional Growth
Yours Truly MYKL Academy delivers top-tier, accredited training programmes that empower professionals to excel in IT service management and beyond. As an Accredited Training Organisation (ATO) with International Requirements Engineering Board (IREB), PeopleCert and with trainers who are certified by HRD Corp and accredited by PeopleCert, we ensure every programme meets the highest standards of quality and credibility.
Our core programmes are built on the globally recognized ITIL® (Information Technology Infrastructure Library) framework, which equips individuals with the tools and insights needed to thrive in the modern workplace.
We customise our trainings to meet the specific needs of each organisation. Whether you are in banking, manufacturing, or any other industry, every session is designed to be practical, relevant, and immediately applicable, so participants can put what they learn into action right away.
Our trainers are passionate professionals who bring real-world experience into every room, making the learning engaging, grounded, and results-driven. It’s this combination of expertise, relevance, and genuine commitment that keeps clients returning to us year after year.