ITIL® 4 Specialist Acquiring and Managing Cloud Service
IT Service Management
Course Overview
The ITIL Specialist: Acquiring & Managing Cloud Services module is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions, regardless of sector, industry, or cloud maturity.
Description
Course Outline
- We Learn the concept of the ‘cloud services user journey’ which aligns key ITIL concepts such as Guiding Principles and the Service Value Chain to provide a holistic view and understanding of the entire procurement lifecycle.
Learning Objective
- Effectively Identify, select and deliver optimized cloud services
- Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.
- Adopt a customer-focused end-to-end cloud procurement user journey.
- Analyze available solutions and potential benefits using a vendor-neutral approach.
Target Group
IT professionals and other employees who want to know more about IT Service Management.
Pre-requisite
- Training through an Accredited Training Organization
Exam Details
- 90 Minutes
- Closed book
Note: This course is inclusive of online Proctored Exam voucher. Appearing for the exam is mandatory after completing the training
