Course Outline

• Key ITIL Transformation Concepts
• Gain a clear understanding of the core concepts of transformation in the ITIL context, including how change, value, the ITIL Product and Service Lifecycle, and the ITIL Value System are all connected.
• Transformation in Complex Environments
• Discover how to approach transformation across a range of contexts, including complex and chaotic environments.
• The ITIL Transformation Model
• Learn how to apply the ITIL Transformation Model, including its layers, stages, and steps across governance, positioning, execution, and learning.
• Transformation Patterns and Approaches
• Explore initiation, governance, and execution patterns and how they shape transformation scope, timing, and execution.
• Governance and Transformation Alignment
• Gain an in-depth understanding of how governance supports transformation while enabling flexibility and value delivery.
• Execution and Delivery of Change
• Learn how to manage and implement transformation initiatives across different scenarios.
• Measurement, Learning, and Continuous Improvement
• Discover how to measure progress, evaluate outcomes, and embed continuous learning into the organization.
• Tools, Methods, and Techniques for Transformation
• Explore how to apply approaches such as value stream mapping, Objectives and Key Results, and the ITIL Maturity Model to support transformation.
• AI and Transformation
• Deepen your understanding of the ITIL AI Capability Model and how AI governance supports transformation readiness and adaptive execution.

Exam Details

• Format: Multiple-choice exam — Open book*
• Number of Questions: 40 questions
• Duration: 90 minutes
• Passing Score: 70% (28 out of 40 correct)
• Certificate: ITIL Transformation (Version 5).
• Exam Language: Available in English