INTRODUCTION

ITIL® Foundation Bridge (Version 5) introduces the key concepts of digital product and service management & establishes a common language for effective practice across organizations. It provides an overview of the ITIL (Version 5) framework, including updates and additions to core models and fundamental concepts, and explains how these elements are used to create, deliver, and continually improve products and services.

ITIL Foundation Bridge (Version 5) enables candidates to build on their ITIL 4 knowledge and understand how value can be co-created through the effective management of products and services. It also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working, while remaining adaptable to different organizational contexts and levels of maturity.

ITIL® Foundation Bridge (Version 5) is intended for candidates who have successfully achieved the ITIL 4 Foundation certification (or any ITIL 4 higher level certification except Cloud and Sustainability) and wish to transition to ITIL Foundation (Version 5).

This bridge syllabus focuses exclusively on the new, changed, and expanded concepts introduced in Version 5 and does not reassess topics that remain unchanged from ITIL 4 Foundation.

Learning Objective

• To provide a rapid update on the key enhancements introduced in ITIL Version 5 without revisiting the full Foundation syllabus.
• To help certified ITIL 4 professionals confidently interpret and apply Version 5 guidance.
• To strengthen understanding of how the framework supports digital product and service management in modern, AI-enabled contexts.
• To prepare learners for the official ITIL Foundation Bridge (Version 5) certification exam.

Pre-requisite

Mandatory: Valid ITIL® 4 Foundation or any ITIL 4 higher-level certification