PRE-REQUISITES

·      None

·      Recommended to complete - Measuring and Managing Reliability course

GOAL / OBJECTIVE

The goal of the workshop is to introduce participants to the way Google measures service reliability—in terms of Service Level Indicators (SLIs) and Service Level Objectives (SLOs)—and give them some hands-on experience with creating these measures in practice.

AGENDA

·      SRE Terminology (SLO, SLI, Error Budget)

·      Why your services need SLOs

·      Spending your error budget

·      Choosing a good SLI

·      Developing SLOs and SLIs

LEARNING OUTCOMES

·      Setting targets to describe desired reliability of services

·      How SLOs and Error Budgets are used to measure and manage the reliability of services in a data-driven, objective and user-focused manner.

·      Application of a four-step process for developing SLIs in an interactive workshop

MODE ( SLIDES/ EXERCISES/PRACTICAL LAB)

·      Hands-on workshop with group activities

TARGET AUDIENCE

The workshop content is relatively technical and primarily aimed at development and operations engineers and their immediate management. However, you'll have the best results if you can include technically-minded product people and business leaders as well.

COURSE OUTLINE

Day 1 Content

·      SRE Terminology (SLO, SLI, Error Budget)

·      Why your services need SLOs

·      Spending your error budget

·      Choosing a good SLI

·      Developing SLOs and SLIs

Day 2 Content (If Applicable)