ITIL® Strategic Leader (Version 5)
INTRODUCTION
ITIL Strategy (Version 5) offers practical guidance for developing, delivering, and optimizing strategies to create lasting value. It helps align technology, investment, and execution with business outcomes, empowering you to act with clarity and confidence in complex, AI-driven environments.
Course Objective
- Strategic Alignment and Direction
- Apply the ITIL Strategy Management Model to continuously guide strategic alignment with business goals, direction, and action to deliver measurable outcomes.
- Confident Decision-Making Amid Complexity
- Gain the expertise you need to make informed, balanced decisions in volatile, complex, uncertain, and ambiguous environments, and successfully overcome challenges.
- Effective Execution and Value Realization
- Learn to translate strategic intent into actionable initiatives, balancing governance and execution to deliver sustained value in fast-paced, AI-enabled environments.
Target Group
Strategy Manager, Digital Strategy Lead, Transformation Lead, Portfolio Manager, Enterprise Architect, IT Director, Programme Manager, Business Strategy Consultant, Innovation Lead, Chief Digital Officer
Pre-requisite
ITIL Strategic Leader: ITIL Foundation + ITIL Strategy + ITIL Transformation. PeopleCert requires mandatory training for the ITIL Strategic Leader (Version 5) certifications.
Course Outline
- Key ITIL Strategy Concepts
- Gain a clear understanding of the core ITIL principles, practices, and terminology that underpin effective strategy development and alignment.
- Strategy in Digital and AI-Driven Environments
- Explore how strategy evolves in dynamic, complex, and AI-enabled contexts, and how to maintain clarity and direction.
- Strategy Development
- Learn how to observe, orient, decide, and plan to define effective, outcome-driven strategies.
- Strategy Implementation
- Discover how to plan, execute, synthesize, and reflect to translate strategy into actionable initiatives and sustained value.
- Operating Models and Strategic Alignment
- Find out how business and operating models support strategic intent and enable value creation.
- Strategic Decision-Making in Complex Environments
- Develop the ability to make informed, conscious decisions in uncertain and rapidly changing settings.
- Strategic Capabilities and Leadership
- Learn how strategic capabilities shape and deliver value-driven strategy.
- Governance, Risk, and Sustainability in Strategy
- Uncover how governance, risk management, and sustainability support long-term strategic success.
- AI Governance in Strategy
- Explore how AI governance enables responsible, value-driven strategy development and execution.
Exam Details
- Format: Multiple-choice exam — Open book*
- Number of Questions: 40 marks
- Duration: 90 minutes
- Passing Score: 70% (28 out of 40 correct)
- Certificate: ITIL Strategy (Version 5)
- Exam Language: Available in English
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