Course Outline

• Digital Product and Service Integration
• Gain a clear understanding of how digital products provide capabilities and digital services enable value realization. Explore how to effectively manage both as a single and unified system.
• Value Stream Integration and Flow Optimization
• Learn how to identify, map, and improve product value streams to optimize flow, reduce waste, and achieve measurable outcomes.
• Strategic Discovery and Product Direction
• Find out how to align product roadmaps with organizational strategy through structured discovery, prioritization, and evidence-based decision-making.
• Human-Centred Product Design
• Discover how to apply design thinking and human-centred design principles to create user-centered, scalable, resilient, usable, and sustainable digital products.
• Resource and Supplier Orchestration
• Learn to make informed acquisition decisions across technology, talent, and suppliers to ensure scalability and long-term resilience.
• Build and Quality Engineering Integration
• Explore how to integrate design into build activities with automation, testing, governance, and technical debt management.
• Controlled Transition and Deployment
• Analyse how to execute structured, risk-aware product transitions with operational readiness and observability embedded from day one.
• Reliable and Observable Operations
• Discover how to apply Site Reliability Engineering (SRE) principles, observability, capacity and continuity planning, monitoring, performance management, and automation to ensure reliability, availability, and resilience.
• AI-enabled ways of working
• Integrate AI-enabled ways of working and practices into product development and support.

Exam Details

• Format: Multiple-choice exam — Open book*
• Number of Questions: 40 questions
• Duration: 90 minutes
• Passing Score: 70% (28 out of 40 correct)
• Certificate: ITIL Product (Version 5)
• Exam Language: Available in English