Course Outline

• Key concepts of the practice
• Processes of the practice
• Roles and competencies of the practice
• How information and technology enable the practice
• Role of partners and suppliers in the practice
• How the ITIL capability model can be used to develop the practice
• How the guiding principles support the practice?

Learning Objective

• Establish a common approach to relationships and relationship management that can be adopted and followed across the organisation.
• Ensure successful relationships within an organisation, as well as between an organisation and external parties including customers, users, partners and suppliers.
• Promote shared or mutually recognised goals, no-blame cooperation and collaboration, continuous learning, open communication, and conflict prevention and mediation.
• Identify and manage stakeholders and their interests. 
• Measure, assess and develop the Relationship Management practice capability in their organisation by using the ITIL Maturity Model.

Target Group

• The target audience for this document is candidates taking the ITIL 4 Relationship Management Practitioner module.

Pre-requisite

• In order to access ITIL 4 Relationship Management exam, candidates must hold an ITIL 4 Foundation certificate or an ITIL 4 Managing Professional Transition certificate.

Exam Details

• Duration of 30 minutes (45 minutes for candidates taking the exam in a language other than their native)
• Closed book
• 20 multiple choice questions
• 1 mark for each correct answer
• Passing score: 13/20 marks - 65%

Note: This course is inclusive of online Proctored Exam voucher. Appearing for the exam is mandatory after completing the training