VeriSM Essentials
IT Service Management
Course Overview
VeriSM™ Essentials acts as an introduction to the Service Management mindset for professionals who are encountering Service Management for the first time. It is also ideal for undergraduates and graduates, and for candidates who would prefer to complete the VeriSM™ Foundation certification in two parts.
Description
Course Outline
- The Service Organization
- Service Culture
- People and Organizational Structure
- The VeriSM™ Model
Learning Objective
- The Service Organization
- Service culture
- People and organizational structure
- The VeriSM™ model
- Progressive practices
- Innovative technologies
- Getting started.
Target Group
- Service Managers and Practitioners
- Service Provider Portfolio Managers
- Process /Project / Program / Supplier / Change Managers
- Service Level / Business Relationship Managers
- Service / Process Architects
- Business Change / Organizational Changer Practitioners
Exam Details
- Type: Online Exam having Forty (20) multiple choice. Each question will have 4 options, one of which is right carrying 1 mark.
- Duration: 30 minutes. Candidates sitting the examination in a language other than their native language have 25% extra time
- Pass Score:65% (13of20)
Note: This course is inclusive of online Proctored Exam voucher. Appearing for the exam is mandatory after completing the training
