COURSE OUTLINE

Day 1: Leadership Foundations & Personal Effectiveness

Module 1: Stepping Into Leadership

• From Doer to Leader: The Leadership Mindset Shift
• Attributes of a Great Boss and Leader
• Understanding Your Leadership Style (DISC or
• Situational)
• Building Self-awareness and Emotional Intelligence

Module 2: Leading with Purpose & Performance

• Setting Direction: Vision, Goals, and Expectations
• Creating SMART KPIs and Performance Metrics
• Aligning Team Goals with Organizational Objectives
• Performance Monitoring and Accountability Tools

Module 3: Managing Up, Down & Across

• Building Credibility and Trust
• Stakeholder Management: Upward
• and Lateral Influence
• Navigating Cross-functional
• Collaboration
• Communicating with Clarity and
• Impact

Day 2: People Management & Team Performance

Module 4: Coaching & Developing Your Team

• The Role of a Coach-Leader
• GROW Model for Coaching Conversations
• Providing Feedback: SBI and Feedforward
• Techniques
• Employee Motivation and Engagement

Module 5: Problem Solving & Process Improvement

• Root Cause Analysis (5 Whys, Fishbone, Pareto)
• Engaging Teams in Problem Solving
• Continuous Improvement Mindset
• Using Data for Better Decision-Making

Module 6: Conflict Management & Team Dynamics

• Understanding Conflict Triggers
• Conflict Styles: Thomas-Kilmann Model
• Facilitating Difficult Conversations
• Fostering Psychological Safety and
• Accountability

Module 7: Leading Across Generations

• Overview of Generational Differences in the
• Workplace
• Adapting Leadership Styles Across Age Groups
• Promoting Inclusion, Respect, and
• Collaboration
• Bridging Communication and Workstyle Gaps