PRE-REQUISITES

Good understanding of SRE Practices, SLOs, SLIs and Error Budget is recommended.

GOAL / OBJECTIVE

Current Incident management practices have evolved based on traditional ITIL model. But for modern service management practice based on SRE, traditional ITIL based practices are legacy and doesn’t meet the demands of business and organization. In this workshop we help you understand how to manage and respond to Incidents while applying SREs practices.

AGENDA

·      Fundamentals of Incident Management

·      Delivering better incident life-cycle MTTD, MTTR, MTBF

·      Incident Post-Mortem

·      Practical Incident Management

·      3Cs of Incident Management (Communication, Control & Coordinate)

·      Roles in Incident Response

·      Group Activities on Managing Incident

·      Incident Management and Beyond

·      Incident and SLO Burn rate

·      Chaos Engineer – Introduction to System Resilency

LEARNING OUTCOMES

·      Understand wide range of events that qualify as “incidents”

·      The need for a conscious, robust, and well-defined process for managing Incidents

·      Deliver a better production incident life-cycle based on MTTD, MTTR, MTBF

·      Understand incident Post-mortem documentation and culture

·      Understanding the roles in Incident Management

MODE ( SLIDES/ EXERCISES/PRACTICAL LAB)

·      Hands-on workshop with group activities

TARGET AUDIENCE

SREs and Immediate Management.

COURSE OUTLINE

Day 1 Content

Day 2 Content (If Applicable)